COMPLAINTS PROCEDURE

If you are dissatisfied about the service you have received, please do not hesitate to contact me.

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If I am unable to resolve the matter then you may complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

In  that  case  please  write  (but  do  not  enclose  any  original documents) with full details of your complaint to: The Secretary of The Notaries Society, P O Box 7655, Milton Keynes MK11 9NR

Tel: 01908 803527         

Email: secretary@thenotariessociety.org.uk

If you have any difficulty making a complaint in writing, please do not hesitate to call the Notaries Society/the Faculty Office for assistance.

Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of eight weeks from the date you  first  notified  me  that  you  were  dissatisfied,  make  your complaint to the Legal Ombudsman, if you are not happy with the result:

Legal Ombudsman, P.O. Box 6806, Wolverhampton, WV1 9WJ

Tel:  0300  555  0333     

Email: enquiries@legalombudsman.org.uk